Service
MADE-TO-ORDER PROCESS
Shipping Times and Costs
Shipping to a Continental US Address:
Orders will typically ship 1 to 5 business days after the order has been processed
Cost: UPS Standard Delivery: $10 USD flat rate
Shipping to Alaska, Hawaii or outside the Continental United States:
Orders will typically ship 1 to 5 business days after the order has been processed
Cost: UPS Express: $30 USD flat rate*
*Some international shipping destinations may require additional taxes, duties and/or other costs depending on the region to which the package is shipped. Jacqueline New York shall not be responsible for any such taxes, duties or other costs; all such taxes, duties or other costs associated with shipping outside the United States, as applicable, are the responsibility of the customer.
We regret that we cannot ship products to a P.O. Box.
Each garment is made to order. As such, please allow up to 2-3 weeks for your order to be processed.
Tracking of shipments is available directly through United Parcel Service (UPS). You will receive an email with your tracking number once your order is shipped. Please contact UPS directly regarding any questions concerning the tracking or delivery of your order.
REFUNDS AND EXCHANGES
No Refunds or Exchanges:
At Jacqueline New York, we take pride in everything we create and our related commitments to avoiding waste and preserving our environment. Each of our garments is “made to order” and crafted specifically for you. As such, all sales are final and we cannot accept returns for refund, credit or otherwise.
ACCESSIBILITY STATEMENT
Jacqueline New York is committed to making the products on its website accessible to all people, including people with disabilities. Our goal is to comply with all applicable standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our website, please feel free to contact us at info@jacquelinenewyork.com. We will consider all requests and strive to work with you to provide you with the information or transaction you seek through a communication method that is accessible for you, consistent with applicable law.
PAYMENT METHODS
JacquelineNewYork.com accepts the following payment methods in 26 currencies:
Credit and debit cards:
Visa, Mastercard, American Express, Discover, Diner’s Club and JCB.
We presently do not accept gift cards.
Please be aware that your billing address must be identical to the one listed on your credit card statement, as your order will not be processed otherwise.
PayPal
Shop on our website without having to enter your credit card details. Your account will be charged once your order is completed. To register for a PayPal account, visit paypal.com
Pay in 4
You can order now and pay later in four installments with no interest.
PayPal Credit
Pay later with PayPal credit after ordering from our website. For more information, visit here.